AFTER SALES SERVICE DEPARTMENT

History of our After Sales Service Department

After Sales Service Department is one of the divisions which belongs to Qatar Tractor and Equipment company. ASSD Established since the beginning of Qatar Tractor and Equipment Co. since 1974 and it has been included as a separate department in 2005. The main purpose of establishing the department of ASSD is to provide the service and technical support to all our agency customers all over the state of Qatar.

After Sales Service Department

A sale is just the first step for increasing our sales, not the last. Providing good after-sales service shows our customers that we want to build a long-term relationship with them, earn their loyalty and keep their business. Our aim to make successful businesses is to use the after-sales service strategies to consolidate sales, build customer relationships and grow their profits. Providing after-sales service keeps our customers coming back to us and encourages them to refer our business to others. After-sales service includes what you do at the point of sale, including your customer service and selling techniques. It also includes how you follow up after the customer has left, such as providing follow-up contact and effectively dealing with complaints. This is just a highlight about the importance of our after-sales service and explains our customer service techniques that will help us build better relationships with customers.

Scope of Operation

• Customer Support. • After sales warranty repairs/claims. • Pre-delivery inspection for new machines and providing machine commissioning and operation trainings. • Service campaigns along with our reputed suppliers. • Making long-term relation with our customers.